Bellstar’s standards of cleanliness and hygiene, while already high, are being strengthened. We are expanding our commitment to a safe, clean stay with a new program that we call Stay® | Safe, which is now in place at all Bellstar hotels.
In addition to the measures listed below, additional local measures may be in place. Please consult the website of the hotel you are visiting for detailed local information.
We invite you to stay well, stay with confidence, and, most importantly, Stay® | Safe.
Booking
Flexible options are always available when booking directly with Bellstar, including options allowing you to cancel up to 24 hours before arrival.
Face Coverings
Face coverings can optionally be worn by guests and associates.
Check-in
Floor indicators to promote physical distancing
Plexi partitions
Lobby & Public Spaces
Hand sanitizer stations in key areas throughout the hotel
Increased frequency of cleaning and disinfecting of high-touch points with products approved by Health Canada
Elevators
Increased frequency of cleaning and disinfecting of high-touch points
Guest Room & Housekeeping
In-stay housekeeping discontinued
Fresh linens delivered & trash picked up if requested
Disinfecting of high-touch points with products approved by Health Canada
Linens laundered at the highest possible temperatures
Checkout
Contactless checkout available via telephone
Promotion of emailed invoices
Employees and Back of House
Enhanced staff training
Any employee exhibiting symptoms of illness must stay home
Each hotel has a designated sanitation lead
Shared equipment is disinfected between uses
Frequent disinfection of office surfaces
Hand sanitizer available for all employees
These protocols are continually monitored and evaluated for maximum efficacy and are subject to change based on the guidance of provincial health authorities.
